Policy & Rules
In order for us to maintain a safe, clean pet lodge for your pet, all
pets and owners must adhere to the following policies:
All pets must be leashed or in a carrier.
All pet's vaccination records should be faxed, emailed, or brought to
our office prior to check-in. We require the Bordetella vaccine to be
given at least once a year. If any of your dog's vaccinations expire
before your scheduled visit, you must get their booster vaccines in a
timely manner which allows a week or longer to pass before they
check-in. We have that policy because a freshly vaccinated dog can
actually shed the virus to others. So, if your dog's vaccinations expire
close to their stay with us, please have them renewed early.
Since smaller dogs are intimidated by larger dogs with booming
voices, we require those more "talkitive", larger dogs to board with
us in our 8 x 6 Gold runs. This will make the smaller, more nervous
dogs' stay with us more relaxing. Who the large dogs with big
voices are will be determined by us based on their behavior while
staying with us.
If your pet will be checked in or out by someone other than the owner,
we need to be notified in advance by the owner. Otherwise, anyone
could come by saying they're acting on your behalf and take your pet
Upon check-in, pets will be given a brief health and condition
evaluation. If fleas and/or ticks are found, the pet(s) will be treated
for them and will be given a bath, at the owner's expense.
Although soft, clean bedding will be provided, feel free to bring your
pet's bed from home; however, please refrain from bringing bedding
too large to fit in a household washing machine. If the bed is too
large, or if fleas are found on your pet during the check-in evaluation,
guaranteeing there will be fleas or flea eggs on the bedding, the bed
cannot be accepted. You are welcome to bring other items from
home, such as toys, to make your pet's stay more comfortable. We
will take care of these items to the best of our ability, but we cannot
accept any responsibility for them being lost or destroyed during
your pet’s stay with us.
Pregnant females will not be accepted, because, "I don't know
nothin' bout birthin' babies." (Butterfly McQueen as Prissy in Gone With The Wind)
Females in heat will not be accepted as boarders, and any that go
into heat while in our care will be moved out of the kennel area to
avoid any problems with other boarders. This may involve being
kept in a crate until they are picked up. A female in heat can cause
anxiety problems in males, possibly causing stress for everyone.
No pet, showing any aggression whatsoever will be allowed to stay
with us. They will be well handled during check-in to gauge their
attitude. If your pet has a history of aggression with strangers,
please save us both the trouble. If while in our care they become
aggressive, we will ask you to come pick up your pet and we will
refuse to board it again. However, if we are unable to reach you,
we reserve the right to charge handling fees for the additional staff
and/or additional time that it will take to properly care for your pet
until you return. We know how you feel about your pet, but a
threatening dog or cat cannot be tolerated. Even more than we're
concerned for our own safety, we cannot let an aggressive pet pose
a threat to our other guests or us. We operate a fun environment for
all our guests, and due to the fact that they are handled so often, and
pass by other runs with guests in them at least six times a day, we
can't allow a pet to act aggressive toward other pets as they pass by
or while in adjacent play areas outside.
If Day Boarders are not picked up by our normal closing time, they
automatically become overnight boarders. They will stay in a 4 x 6
run, charged at the Silver package rate. If a standard run isn't
available, they will be kept in a 6 x 8 run, charged at the Gold
package rate. If we have a full house and there are no runs
available, well, I guess they'll sleep in the bed with us (on Tina's side).
Please print out our Pet Information and Owner Information pages,
fill them out, then either fax or email them to us prior to your pet's
check-in date, or bring the completed forms with you as you bring